At Printory, we strive to deliver high-quality 3D printed products and ensure your satisfaction with every purchase.
The following policy applies to returns and exchanges:
⏰ Return & Exchange Period
You may request a return or exchange within 7 days of receiving your order.
Product Condition
The item must be unused and in its original condition.
Customized or made-to-order products cannot be returned or exchanged, unless there is a manufacturing defect or an error in your order.
Shipping Fees
If the error is from Printory (such as receiving a wrong item or a manufacturing defect), we will cover all shipping costs.
If the return or exchange is due to a change of mind, the customer is responsible for shipping fees (both ways).
Refund Process
Refunds are processed within 5 to 10 business days after we receive and inspect the returned item.
The amount will be refunded using the same payment method used for the original order.
How to Request a Return or Exchange
Please contact us via WhatsApp or the contact form on our store and provide your order number along with the reason for your request.
